Access info

Welcome to West End LIVE. We aim to offer an accessible and inclusive event and provide the largest accessible viewing area of any event in Trafalgar Square, providing a full view of the stage, BSL interpreter and event screens.

We are pleased to have worked with Nimbus Disability, using their www.accesscard.online to provide guests with a more consistent and better experience. It provided clarity on the documentation required and help to reduce queuing time for the accessible entrance.

In 2025, we introduced a new process for the accessible viewing area, which was pre-allocated to Nimbus Card and West End LIVE Digital Access Pass holders for the first time.

We will take your feedback on board to review the process for future years and update on the arrangements in early 2026.

Nimbus Access Card Scheme

Nimbus offers greater privacy without needing to carry supporting documents. Nimbus helped us to validate access requirements, highlight additional reasonable adjustments and protect against potential misuse.

The Nimbus Access Card is an award-winning scheme run by disabled people. It is free to register exclusively for West End LIVE and is valid for three years. You can choose to upgrade your card to be transferable to any other organisation at a cost of £15 for three years. This will mean your access requirements are pre-registered at 2,500 venues and events in the UK and beyond.

Contact

Email: WestEndLIVE@westminster.gov.uk

Tel: 020 7641 6000

Post: West End LIVE, 16th floor, Westminster City Hall, 64 Victoria Street, London, SW1E 6QP.

We aim to respond to your query within five working days.